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Terms Conditions That Govern Your Account

These terms set out how your rebate99a account works — what you agree to when you open one, how your wallet and payment activity is handled, and what applies when you use Touch 'n Go eWallet, Boost, or GrabPay to move funds.

Account EligibilityWallet & Payment RulesTouch 'n Go eWalletBoost & GrabPayAccess by Local Law

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What These Terms Cover and How They Apply

rebate99a Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on rebate99a, you confirm that you have read and accepted these terms in full. They apply to every action taken through your account — browsing the lobby, placing wagers, depositing via Touch 'n Go eWallet or Boost, and requesting withdrawals through GrabPay

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or DuitNow. We may update these terms when our services change; the version published on this page is always the current one, and continued use of your account after an update means you accept the revised terms. If any clause conflicts with local law in your
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jurisdiction, that clause does not apply to you — the rest of the terms remain in effect. We do not accept accounts from jurisdictions where online casino activity is prohibited. It is your responsibility to check whether access is permitted under the laws that apply to
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you. Players in Subang Jaya and elsewhere in Malaysia should verify their local position before proceeding. These terms are written in English; where a translation exists, the English version takes precedence in the event of any inconsistency.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about how a rule was applied to your account, our support team can walk you through it. Queries about wallet rules, account restrictions, or access eligibility are handled through the channels below.

Team online

Live Chat

Open the chat widget from any page in the lobby. Describe your terms query and our team will pull up your account to respond directly.

Email Support

Send a detailed message to our support address for written records of your query. We aim to respond to terms-related emails within one business day.

Account Help Centre

The Help Centre covers common terms questions — account eligibility, payment rules, and what happens when a transaction is flagged for review.

HOW WE HANDLE IT

Data, Security and Your Account Rights

Your account data is held securely and used only to operate your rebate99a account — processing your Touch 'n Go eWallet or GrabPay transactions, verifying your identity, and keeping your session secure. We do not sell your data to third parties. You have the right to request a copy of the data we hold on you, to ask us to correct inaccurate records, or to close your account and request deletion of your data where local law allows.

Data Retention

We keep account and transaction records for as long as required by applicable law. Once that period ends, data is deleted or anonymised in line with our internal retention schedule.

Cookies & Session Data

We use session cookies to keep you logged in and to remember your lobby preferences. You can clear cookies through your browser settings; doing so will log you out.

Account Security

Every login triggers an OTP sent to your registered number. If you receive an OTP you did not request, change your password immediately and contact live chat.

Data Requests

To request your data, correct a record, or close your account, contact support via live chat or email with your account ID and the specific action you need.

Common Questions About These Terms

These are the questions we see most often when it comes to account rules and how these terms apply day to day.

Yes. These terms cover all payment activity on your account. Each payment rail — Touch 'n Go eWallet, Boost, GrabPay, DuitNow — also carries its own provider terms, which apply alongside ours.

We publish the updated version on this page. Continuing to use your account after the update date means you accept the new terms. We recommend checking this page periodically.

Access depends on local law and is available only where local law permits. It is your responsibility to confirm that accessing the platform is lawful in your jurisdiction before proceeding.

Contact support via live chat or email with your account ID and a written request. We will respond with the data we hold, subject to any legal retention obligations that apply.

Raise it through live chat first — our team can review the specific transaction or restriction. For a written record, follow up by email with your account ID and the relevant date.

We delete or anonymise your data once the legally required retention period ends. Some transaction records must be kept for compliance purposes even after account closure.

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